Our clients want high value service. The

most frustrating issue for any consumer is

to have a  bad customer service experience.

At ISA we  emphasize to our agents how

important it is to be  impactful when they speak to someone on the phone.  Proper tone, volume, manners

and enthusiasm are essential  for a great customer experience. It is also critical to get the calls answered quickly and capture information efficiently. Agents must be well equipped with knowledge. We want to have great communication between our clients and their customer base. Any breakdown of these issues can create a bad customer experience! We strive to improve on these areas with continuous management and agent training. 

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Thank you for letting us serve you! 
Carl Townsend